Terms&conditions

Hello!


Thank you for visiting our store. If you are thinking of purchasing any of our garments, we recommend that you read our terms and conditions. For any questions or additional suggestions, here is our email hello@wearerockrocket.com we are all ears.

Access to We are Rock Rocket and its use, as well as the purchase of products, implies reading, knowledge and acceptance of these Terms and Conditions.


Order

Purchases through www.wearerockrocket.com are exclusively for private individuals. For wholesale, please contact us: hello@wearerockrocket.com

You can make your purchases through our online store or sending us your order by email to hello@wearerockrocket.com

Once the order is placed, you will receive a confirmation email in which you will be informed of the data corresponding to the order form.


Products

To avoid unexpected surprises, we do everything possible so that the photographs faithfully represent the items offered. The characteristics of each garment as well as its care and measurements, are accurately detailed in its description.

The color of the products shown may differ slightly from the actual color. In the same way, garments can vary slightly from one to another since they are made by hand and this is what makes them unique.

If the item received presents any tare or does not correspond to the product purchased, We are Rock Rocket undertakes, as appropriate, the return and / or replacement without additional charge. In this case, we will cover the return and shipping costs of the new item.

All products include 21% VAT. The products offered are in accordance with current Spanish legislation and the applicable regulations in Spain.

Sizes

We want you to agree with the size, so you can see the measurements of the garments in the description of each of them. For any additional questions, you can write directly to hello@wearerockrocket.com and we will help you as much as possible.


Stock and availability of sizes

We are Rock Rocket are a growing brand that produces limited collections. Our stock is small since we avoid the unnecessary consumption of resources. If you have arrived late and can not find the size you need, write to us at hello@wearerockrocket.com and we will do everything possible to find a solution.


Payment Methods

Paypal

Visa, MasterCard, American Express and Apple Pay

Shipping costs

Orders are sent from Madrid by courier, so it is very important that you leave us a phone number so that the delivery person can arrange delivery with you and start enjoying the purchase as soon as possible.


Shipping to Spain (peninsula + Balearic Islands): € 4.95 (Free shipping from € 100 purchase)

Shipping to Portugal: € 8.95 (Free shipping from € 120 purchase)

International Shipping to Europe: € 11.95 (Free shipping from € 150 purchase)

Rest of the world, please, contact us: hello@wearerockrocket.com


The buyer will be responsible for the extra costs arising from an incorrect delivery address. If you see that PayPal has an incorrect delivery address, please contact me as soon as possible to confirm the correct delivery address.


We are Rock Rocket is not responsible for the expenses that may arise once the shipment (taxes, customs, etc) or the possible delays in delivery due to the transport company.


Shipping terms

We do everything possible to get your clothes as soon as possible preparing your orders with the greatest care in the shortest possible time. Delivery times depend on the destination. Shipments to Spain have a delivery time of between 3 and 5 working days. These terms are an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in deliveries, we will inform you as soon as we are aware of it.


Returns

We care that you are happy and enjoy the acquired items, so if you are not satisfied with your purchase, you can request the return of your items within 14 calendar days after receiving it. Write us an email to hello@wearerockrocket.com to process the return. The shipping costs of the return will be borne by the customer.


In order to accept the returns, it is important that the returned items are delivered in perfect condition, with their labels and original packaging, without any signs of having been used or washed. If you do not comply with these conditions, it will be rejected and all expenses generated by this refund will be borne by the customer. If the client does not accept the option to keep the product returned and rejected, We are Rock Rocket can keep the items and the amount of them.


Once the item has arrived and after verifying its status, the value of the returned products will be reimbursed, all in accordance with the payment method chosen by you.Shipping costs will not be refunded. 


Intellectual Property Rights 

The website of We are Rock Rocket is an original creative work protected by the laws of protection of intellectual property. The page, as well as all the elements that compose it, is the exclusive property We are Rock Rocket. All the information contained on the page, its graphic design and is protected by copyright or other rights of protection of intellectual property. These rights belong exclusively to We are Rock Rocket or its licensors. 


Data protection 

This Privacy Policy is an integral part of the General Conditions of Contract and Legal Conditions of Use of the Site www.wearerockrocket.com In accordance with the provisions of current legislation Regarding the protection of personal data, We are Rock Rocket informs the user of the existence of a personal data file that contains the data that users enter on the site. We are Rock Rocket is responsible for the file. 

The user and owner of the data is informed, and gives his unequivocal consent, that by completing the various forms your personal data will be incorporated into the automated files of We are Rock Rocket, with In order to be able to provide and offer our services as well as keep the user informed about the products offered. In accordance with the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, in The assumption that the User does not wish to receive electronic commercial communications in the future, by We are Rock Rocket, may express such wish by sending an email to the following email address: hello@wearerockrocket.com 

The user guarantees that the data provided they are true, accurate, complete and up-to-date, being responsible for any damage or loss, direct or indirect, that could be caused as a consequence of the breach of this obligation. In the event that the data provided belongs to a third party, the user guarantees that he has informed said third party of the aspects contained in this document and obtained his authorization to provide his data for the purposes indicated.We are Rock Rocket is committed to compliance of their obligation of secrecy with respect to personal data and the duty to treat them with confidentiality. 

For these purposes, it will adopt the reasonable security measures provided by law to prevent its alteration, loss or unauthorized access. Users may exercise their rights of access, rectification, cancellation and opposition of their personal data in the terms established in the current legislation, through hello@wearerockrocket.com